Privacy Policy
Effective date: January 25, 2026
Heavenly Knits (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit our website, join our email list, or purchase through Etsy.
Information we collect
Information you provide, such as your name, email address, and any message you send us (for example via our contact form or when you join our mailing list).
Order and shipping information is processed on Etsy. When you click “Buy on Etsy” you leave our site and complete checkout on Etsy. We do not collect or store your payment card details on our site.
Usage data, such as pages viewed and general interaction patterns, may be collected through privacy-friendly analytics tools (for example Vercel Analytics) to help us improve performance and user experience.
How we use your information
- To provide and maintain our website and features.
- To respond to your inquiries and customer support requests.
- To send you updates if you opt in to our mailing list (you can unsubscribe anytime).
- To analyze site performance, fix bugs, and improve design and content.
- To protect our website from fraud, abuse, and security threats.
Email marketing (Brevo)
If you join our mailing list, we may store your email and optional name fields with our email service provider (Brevo). We use this information to send newsletters, product updates, and announcements. You can unsubscribe using the link in any email.
Sharing of information
We do not sell your personal information.
We may share information with service providers that help us operate our website (for example hosting, analytics, or email delivery), and only as needed to provide those services.
We may disclose information if required by law, to enforce our policies, or to protect our rights, users, or the public.
Cookies and similar technologies
We may use cookies or similar technologies to remember preferences (such as language) and to support website functionality. Some analytics tools may also use cookies or local storage to measure aggregated usage.
You can control cookies through your browser settings. If you disable cookies, some features may not work as intended.
Data retention
We keep personal information only as long as necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law.
Security
We take reasonable measures to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Your choices and rights
- Opt out of marketing emails at any time by using the unsubscribe link.
- Request access, correction, or deletion of personal information we hold about you, where applicable.
- Control cookies via your browser settings.
To make a request, contact us at hello@heavenlyknits.com.
Children’s privacy
Our website is not intended for children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us and we will take appropriate steps.
International visitors
If you access our site from outside the United States, your information may be processed in the United States where data protection laws may differ from those in your country.
Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and update the effective date.
Contact
Questions? Email us at hello@heavenlyknits.com.
Resumen en español
Heavenly Knits respeta tu privacidad. Recopilamos información que tú nos proporcionas (por ejemplo, email y nombre al unirte a nuestra lista), y datos de uso agregados para mejorar el sitio. Las compras se completan en Etsy, y no almacenamos información de pago en nuestra web.
Usamos tu información para responder mensajes, enviar novedades si te suscribes, mejorar el sitio y protegerlo contra abuso. No vendemos tu información. Puedes darte de baja de los correos en cualquier momento.
Si deseas acceder, corregir o eliminar tus datos, escríbenos ahello@heavenlyknits.com.